Shipping

Orders are prepared within 2–5 business days. Transit time is additional and depends on the delivery method and destination. 

As soon as your order has been shipped, a shipping confirmation will be emailed to you. We will provide you with a tracking number. If you have any question about your order, feel free to contact info@casarosaswim.com.

Delivery rates

FRANCE — Free shipping on orders of €200 or more. Below €200: Mondial Relay pickup €5; Colissimo home delivery €9; FedEx Priority €11.

EUROPEAN UNION (excluding France) — Free shipping on orders of €350 or more. Below €350: service point delivery €8; FedEx International €14, where available.

WORLD — Available delivery methods, rates and any free shipping thresholds are displayed at checkout according to the destination.

Returns and exchanges

Notify us of your decision to withdraw within 14 days of receiving your order, then send the items back within 14 days of that notification. You can use our returns portal or email info@casarosaswim.com with your order number and an unambiguous statement of your decision. Exchanges are subject to stock availability.

Please return items in their original condition, with their accessories and Casa Rosa kit, and keep hygiene protections intact. Try swimwear on over underwear. You are responsible for any loss in value caused by handling beyond what is necessary to check the item. The statutory hygiene exception applies only to sealed goods that have been unsealed after delivery and cannot be returned for health or hygiene reasons.

Return shipping costs are your responsibility unless the item is defective or applicable law provides otherwise. Contact us before returning a defective or incorrect item so we can arrange the appropriate solution at no cost to you.

Returns from the United States — Import Duties and Taxes

If you paid customs duties or taxes directly to the relevant authorities to import your order into the United States, Casa Rosa does not refund these amounts, which it did not collect.

Any request for reimbursement must be submitted to the relevant authorities, subject to their procedures and conditions. This provision does not limit your applicable statutory rights.

Refunds

We will notify you by email when we receive your return and process your refund.

For a statutory withdrawal, your refund will be issued no later than 14 calendar days after you notify us of your decision. We may withhold the refund until we receive the returned items or evidence that they have been sent back, whichever occurs first.

Refunds are issued to the original payment method, unless you expressly agree to another method at no additional cost. A gift card will replace a legally required refund only with your agreement.

If you withdraw from the entire order, the original standard delivery costs will be refunded. Any additional charge for choosing a more expensive delivery option will not be refunded.

The €7 return-label fee will be deducted if you used our prepaid return label, subject to the conditions above.

Once issued, a refund may take 5–7 business days to appear in your account, depending on your bank or payment provider. This banking delay is separate from Casa Rosa’s refund processing deadline. If your refund has not appeared within 15 business days of our confirmation, please contact casarosaswim@gmail.com.

Sale and Promotional items

For sale and promotional items, returns accepted under our commercial policy are eligible for an exchange, subject to availability, or a gift card. No monetary refunds are offered under this commercial policy.

This does not limit your statutory rights. Where the statutory right of withdrawal applies, you may request a refund to your original payment method under the conditions described above. Your rights regarding defective or non-conforming goods remain unchanged.

Gift cards are not returnable under our commercial policy, without prejudice to applicable statutory rights.

Return labels and exchanges

For returns using the prepaid label supplied by Casa Rosa, the existing €7 (for France only) return-label fee is deducted from the refund, except for defective or non-conforming items or where the law provides otherwise. Keep your proof of shipment.

Exchanges depend on availability and are dispatched after the original item has been received and checked. These commercial fees do not apply to remedies owed for defective or non-conforming goods.

For items purchased from a retail partner, contact that retailer. Gift cards are not returnable under our commercial policy, without prejudice to applicable statutory rights.